Privacy Policy | InfluencersBridge

1.Who we are

InfluencersBridge is an online marketplace that connects businesses with verified social media creators in Nigeria, Ghana, Kenya and South Africa. In this policy, “InfluencersBridge”, “we”, “us” and “our” mean the company that operates the InfluencersBridge website and app. “You” means anyone who visits the site or creates an account, whether as a business or as a creator.

We are responsible for the personal information we collect through InfluencersBridge. If you have any questions about this policy, you can contact us using the details at the end of this page.

2.Information we collect

We only collect what we need to run the marketplace. This includes:

Account details: your name, email address, password (stored in encrypted form) and whether you signed up as a business or a creator.
Profile information: for creators, your bio, niche, location, languages, rate card and portfolio; for businesses, your business name, industry, location and logo.
Linked social account data: when a creator links Instagram, TikTok, YouTube, X or Facebook, we receive public account information such as username, follower count and engagement figures from those platforms.
Bookings and messages: campaign briefs, applications, bookings, in-app chat messages, files and content you upload, reviews and dispute evidence.
Payment information: transaction records, payout details (such as your bank or mobile money account) and wallet balance. Card details are entered on our payment partners’ secure pages and are not stored by us.
Support requests: messages and attachments you send to our support team.
Usage and device data: pages you visit, actions you take, IP address, browser and device type, collected through cookies and similar technologies.

3.How we use your information

To create and manage your account and keep you signed in.
To show creator profiles and stats to businesses, and business campaigns to creators.
To process bookings, hold payments in escrow, release payouts and issue refunds.
To verify creator accounts and detect fake followers, fraud and abuse.
To review and resolve disputes between businesses and creators.
To send service messages, such as booking updates, payment receipts and security alerts.
To send marketing emails, only if you opted in. You can unsubscribe at any time.
To answer support requests, improve the platform and meet our legal obligations.

Creators can link their social media accounts so that follower counts and engagement come straight from the platforms rather than screenshots. We only request the access needed to read these figures and confirm you own the account. We never post on your behalf.

You can unlink an account at any time from your settings. If you do, your verified badge and the stats from that account will be removed from your profile.

We do not sell your personal information. We only share it in these situations:

With other users: your public profile is visible to other users. When you book or are booked, the other side sees what they need to complete the job, such as your name and the messages and content shared in that booking.
With payment partners: we use Paystack and Flutterwave to process payments and payouts. They handle your payment details under their own privacy policies.
With service providers: companies that help us run InfluencersBridge, such as hosting, email and analytics providers, under contracts that require them to protect your data.
For legal reasons: when the law requires it, or to protect the rights, safety and property of our users and InfluencersBridge.
If our business changes: if InfluencersBridge is merged or sold, your information may be transferred to the new owner, who must respect this policy.

6.Cookies

We use essential cookies to keep you signed in and keep the platform secure. With your consent, we also use analytics cookies to understand how people use InfluencersBridge so we can improve it. You can change your cookie choices at any time in your browser settings.

7.How long we keep your information

We keep your information for as long as your account is open. If you close your account, we delete or anonymise your personal information, except where we must keep certain records, such as transaction and tax records or information related to an open dispute, for the period required by law.

8.Your rights

Depending on where you live, you have the right to:

Ask for a copy of the personal information we hold about you.
Correct information that is wrong or incomplete.
Ask us to delete your information.
Object to or restrict how we use your information, including for marketing.
Withdraw your consent at any time, where we rely on consent.
Complain to your local data protection authority.

You can update most of your information in your account settings. For Meta data specifically, see our Meta data deletion instructions. For anything else, contact us and we’ll respond within the time required by law.

9.How we protect your information

We use encryption to protect sensitive data in storage and in transit, secure token-based sign-in, and optional two-factor authentication. Access to personal information inside InfluencersBridge is limited to people who need it to do their job. No system is completely secure, so please keep your password private and turn on two-factor login.

10.Data protection laws

We process personal information in line with the data protection laws of the countries we operate in, including the Nigeria Data Protection Act 2023, Ghana’s Data Protection Act 2012, Kenya’s Data Protection Act 2019 and South Africa’s Protection of Personal Information Act (POPIA). Some of our service providers may store data outside your country. When this happens, we make sure appropriate safeguards are in place.

11.Children

InfluencersBridge is only for people aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe a child has created an account, please contact us and we will remove it.

12.Changes to this policy

We may update this policy from time to time. If we make important changes, we’ll let you know by email or with a notice in the app before they take effect. The date at the top of this page shows when it was last updated.

13.Contact us

If you have a question about this policy or want to exercise your rights, email privacy@influencersbridge.com or send us a message through our contact page.